Refund a Credit Card or ACH Gift

1. Open “Contributions”.
2. Locate the Online gift you wish to refund in the “Transactions View” tab, right-click it, and click “Refund” from the pop-up menu.
3. A dialog box will ask you to confirm the Reversal.  Remember, this will result in a real refund from your bank back to their account and it cannot be undone so proceed with caution!
4. Verify and save.
5. The result will be a new “refund” transaction being created deducting the same amount as the original transaction, in essence “zeroing it out”.

PLEASE NOTE:

Current processors that work with the Reverse/Refund tool are:

• iAts
• STI
• Payeezy
• Braintree
• Payment Springs

Other Resources Related to the Transactions View in Contributions

Add a New CC or ACH Funded Gift

Reverse an Offline Gift Entry

Resend a Contributions Receipt

Edit the Designation in an Existing Gift